FAQ

Frequently Asked Questions (FAQ) - Ventrevo

1. What payment methods do you accept?

We accept major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options displayed at checkout.

2. How can I track my order?

Once your order is shipped, we will send you an email with a tracking number and a link to track your package in real-time.

3. What are the estimated delivery times?

  • Standard Shipping: 10-20 business days.
  • Expedited Shipping: 5-10 business days (if available). Delivery times may vary due to customs, high demand, or unforeseen delays.

4. Do you ship internationally?

Yes! We currently ship to the United States and select international destinations. Some locations may have longer delivery times or shipping restrictions.

5. Can I change my shipping address after placing an order?

We can update your shipping address within 12 hours after purchase. Contact our support team as soon as possible to request changes.

6. What is your return and refund policy?

We accept returns for damaged, defective, or incorrect items within 7 days of delivery. Please review our Refund & Return Policy for detailed instructions.

7. My order hasn't arrived yet. What should I do?

If your order has not arrived within 30 business days, please contact us for further assistance. We will investigate the delay and provide a resolution.

8. Are there any additional fees, such as customs or taxes?

International orders may be subject to customs duties and taxes imposed by the destination country. These fees are the customer's responsibility.

9. Can I cancel my order?

Orders can be canceled within 12 hours of purchase. After that, the order may already be processed and shipped.

10. How do I contact customer support?

You can reach our support team at:

Email: support@ventrevo.com
Address: 1234 Market Street, Suite 500, San Francisco, CA 94103, USA