Effective Date: 05/02/2025

At Ventrevo, we strive to provide a seamless and efficient shipping experience. Please review our Shipping & Delivery Policy to understand processing times, delivery estimates, and associated conditions.

1. Order Processing Time

• Orders are processed within 1-5 business days after payment confirmation.
• Processing times may vary during peak seasons or promotional events.
• You will receive a confirmation email with tracking details once your order has been shipped.

2. Shipping Methods & Estimated Delivery Times

• Standard Shipping: 10-20 business days
• Expedited Shipping: 5-10 business days (if available)
• Delivery times vary depending on the destination and shipping method selected.
• Unforeseen delays, including customs clearance or high order volume, may extend delivery times.

3. Shipping Destinations

• We currently ship to the United States and select international locations.
• Some remote areas may experience longer shipping times or limited delivery options.
• We do not ship to P.O. boxes or military addresses (APO/FPO/DPO).

4. Shipping Fees & Taxes

• Shipping fees are calculated at checkout based on the destination and shipping method chosen.
• Customers are responsible for any applicable customs duties or import taxes, which vary by country.

5. Order Tracking

• Once your order is shipped, a tracking number will be sent to your email.
• You can track your order using our tracking portal or the carrier’s website.
• If tracking information is not updated within 7 business days, please contact our support team.

6. Lost, Stolen, or Delayed Shipments

• Ventrevo is not responsible for lost or stolen packages once they are marked as "delivered" by the carrier.
• If your order has not arrived within 30 business days, contact us to investigate.
• Refunds for delayed shipments are not issued due to carrier-related delays beyond our control.

7. Address Accuracy & Changes

• Customers must provide accurate shipping information at checkout.
• Address changes may not be possible once the order is processed. If needed, contact support within 12 hours after placing an order.

8. Contact Us

For any questions about shipping and delivery, please contact us at:

Email: support@ventrevo.com
Address: 1234 Market Street, Suite 500, San Francisco, CA 94103, USA